FAQ

Frequently Asked Questions

Below are some common questions we have received from our customers. If the information below does not answer your questions, please use our contact form to send us your inquiry.

Ans.Once you have found the car that you are interested in, please click on the vehicle image or on “details and photos”. This will take you to the detailed page of that vehicle and you will find all the general information available for that vehicle on this page.
Ans.Once you have found the car that you are interested in, please click on the vehicle image or on “details and photos”. This will take you to the detailed page of that vehicle and you will find all the general information available for that vehicle on this page.
Ans.We accept the following payment methods:
 
1. Telegraphic Transfer: 
This is the most common way to transfer funds through any bank. Please see our Bank Details on where to send the remittance.Please indicate the reason for remittance as “Payment for Motor Vehicle and/or Vehicle Parts”. After the transfer is done, please email or fax a copy of the transfer slip to your sales coordinator with your vehicle stock number indicated.
2. Credit Cards / PayPal: 
We accept payments online via credit cards. In order to make a payment by your credit card, please visit Online Payments. Type in the required fields and indicate your vehicle/spare part stock number under “Payment for”. Then click on “Submit” to proceed. You will be taken to the Pay Pal page. Please type in all necessary fields and finalize the payment.Kindly note that all online payments need to go through Pay Pal for security reasons for you and for us. Also note that online payments can be received in few minutes, please inform your sales coordinator by email or phone with the payment reference number to confirm your payment and to ensure quick shipment of your vehicle/spare part.
3. Letter of Credit (L/C): 
We accept L/C’s depending on the country which the vehicle is to be imported to. This is mainly due to the countries regulations, and where there are no regulations on payment terms, we only accept TT’s or credit card payments. If you have any doubts, please feel free to contact us.
Ans.Ro/Ro is an acronym for Roll on/ Roll off. It is a specific type of service offered by the Shipping Lines for shipping vehicles only. This type of sea freight operation can be described as where the vessel is loaded using ramps, and the cargo is driven in to and out of the vessel by way of these ramps.

These types of ships are like giant indoor floating parking lots that can hold from 400 cars up to 1,000 cars at once. Ro/Ro vessels can accommodate motorcycles, boats, trailers, RV’S, and heavy equipment. However, they don’t carry containers and they certainly do not carry passengers. An advantage of a Roll on/ Roll off operations are that no specialized lifting equipment is needed in either of the ports or on the vessels.
Ans.We will send you the below documents once the vehicle has been shipped and 100% of the payment has been confirmed. 

1. Bill of Lading (B/L)
2. Export Certificate
3. English translation of the Export Certificate
4. Invoice
5. Other documents (depending on your country)

Ans.We will send you the below documents once the vehicle has been shipped and 100% of the payment has been confirmed. 

1. Bill of Lading (B/L)
2. Export Certificate
3. English translation of the Export Certificate
4. Invoice
5. Other documents (depending on your country)

Bank charges should be paid by the customer who sends a payment. Customer should mention at the bank that he is  going to pay the bank charges, not the Sayuri International. In case, a customer sends a payment through a bank in a way that Sayuri International has to pay the bank charges; actual amount we received after paying the bank charges will be the final amount which we will consider as received from the customer. Therefore, the customer will have to send a payment again to cover up any shortage amount.

Cost, Insurance and Freight (CIF) is a common term in a sales contracts that may be encountered in international trading when ocean transport is used. It must always indicate the port of destination, ie “CIF Shanghai”. When a price is quoted CIF, it means that the selling price includes the cost of the goods, the freight or transport costs and also the cost of marine insurance. CIF is an international commerce term.

Yes, we guarantee that the vehicle has all the options and qualities we explained to the customer before purchasing.  By the way, if there is any issue even by mistake, we will provide all the facility to settle it using our local dealers in each country. 

All our vehicles are inspected in our work shop by professionals before transport to the shipping port.  End of the inspections, we stick  ” Sayuri Guaranteed ” sticker on the rear widescreen.

Also we provide spare-parts for all our vehicles for cost price. If someone has a vehicle sold by Sayuri International, he can contact us directly for parts or technical assitance.

Any other questions?

Please don't hesitate to contact us immediately...

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